Best Practices & Tips
How to maximize conversion rates and minimize support.
Integration Tips
Follow these tips to maximize user conversion rates.
Have users complete ID Check on mobile. Our ID Check is optimized for mobile phones (and works on every phone). If a user is on desktop, we recommend showing them a QR code to open and complete on mobile. Reach out if you need help with this.
Share Verisoul's tips & tricks hub with users. If a user needs support, share Verisoul's pre-built tips section to help them complete the verification quickly!
Tell the user what is happening. We recommend letting your users know why they will be verified with ID Check and the benefits to them. For example:
Let's make sure you are real. Help us distinguish between real users and fake ones. This check keeps [application] safe and only takes 30 seconds to complete. (no app download)
Run ID Check in a webview when integrating into a mobile app. Instead of having the user leave app and use native browser it is recommended to run ID Check in a webview within the app. For an example of this type of integration see the react-native sample app.
User Tips
How to succeed
Users should follow these steps to maximize success rates:
Find good lighting. The user should find a light source and try to maximize light on their face, while avoiding light sources behind them (which create shadow)
Follow the on-screen instructions. The UI will tell users when to move closer or further.
Turn up brightness on their device. The UI will turn white on the Face and ID Scan screen, so a bright screen will help illuminate their face.
Common failures
User camera feed is being used by another app (we will detect a potential security risk)
User doesn't allow camera permissions
User device is in landscape mode (needs to be in portrait - if a mobile device)
User camera is blurry or lighting is bad
User session is expired - they received a session from your app, but waited too long to start / complete the session.
User Support Email
Verisoul provides support for your users. They can email help@verisoul.ai with challenges or questions!
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